In any event, should you need to cancel an order that has been booked in advance, pleasse provide notice within 96 hours (4 full days) for orders of 2 dozen or less, and at least 3 weeks notice for 3+ dozen. Disclaimer: Order volume may effect cancellations and they cannot always be guaranteed, especially depending on the personalized nature of the order. While we understand that things happen, we cannot guarantee a refund due to labor and product costs once the order has been started/ completed.
Completed and cancelled orders are sold by clearance. If and only when the order is re-sold, you can be refunded a partial amount as STORE CREDIT as a case by case basis.
All cancellations are handled as follows:
A) If a cancellation is requested 1 month prior to order order date, 75% of your order retainer (for orders of $150 or more) will be returned to you as STORE CREDIT for customer future orders only, via email receipt. This is valid for one year starting from the date of cancellation.
(NO PayPal, Venmo, or cash refunds)
B) If a cancellation is requested within 7 full days before the deadling date (for orders of less than $150), you will receive a 50% STORE CREDIT via email receipt, valid for one year starting from the date of cancellation.
(No PayPal, Venmo, or cash refunds).
*** For larger orders, if a cancellation is made within a week before your event date, there may be no store credits given and OLYPOPS reserves the right to the refuse services to you in the future ***
*** REPEAT CANCELLED INVOICES OR UNBOOKED QUOTES WILL RESULT IN REFUSAL OF SERVICES TO THE CLIENT.
Courses of action for other circumstances may be considered on a case by case basis.
Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.